Frequently Asked Questions
Everything you need to know about your BlackMilk order.
Where does BlackMilk ship from?
All orders are shipped from our Brisbane warehouse in Australia. We offer both standard and express shipping options to most countries worldwide.
How do I care for my gear?
To keep your pieces looking fresh, we recommend a cold hand wash with mild detergent. Avoid fabric softeners and never tumble dry—lay your gear flat in the shade to dry instead.
What is your return policy?
We offer returns for a refund or store credit within 60 days of purchase for most items, provided they are in original condition with tags attached. Please note that 'Last Chance' items are final sale.
How do I know which size to choose?
Each product page features a specific size guide. We recommend measuring yourself and comparing it to our charts, as fit can vary between different fabrics like velvet, fleece, and our signature shiny nylon.
Can I change or cancel my order after it's placed?
Because our team works fast to get your gear moving, we are generally unable to make changes or cancellations once an order is confirmed. Please double-check your address and items before checking out.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna for eligible regions.